Cancellation & Refund Policy

At Fantasy Cricket India, we are committed to providing an enjoyable and seamless experience for all our users. We understand that there may be situations where you need to cancel your contest entry or request a refund. This policy outlines the terms under which cancellations and refunds are processed.

1. Contest Cancellation by Users

Before Contest Starts:

  • You may cancel your participation in a contest before it begins by following the steps outlined on the contest details page.
  • Upon successful cancellation, any entry fees paid will be credited back to your Fantasy Cricket India account balance.

After Contest Starts:

  • Once a contest has started, cancellations are not allowed. Entry fees are non-refundable as contest outcomes are based on real-life player performances.

2. Contest Cancellation by Fantasy Cricket India

  • Insufficient Participants: If a contest does not reach the minimum required number of participants, Fantasy Cricket India reserves the right to cancel the contest. Entry fees will be refunded to participants' account balances.
  • Technical Issues: In case of server disruptions, technical problems, or unforeseen circumstances that prevent a contest from proceeding fairly, we may cancel the contest. Refunds will be processed for all affected participants, and they will be notified.
  • Rule Violations: If a contest is canceled due to violations of our Fair Play Policy or other platform rules, refunds may not be issued to those involved in the breach.

3. Refund Policy

When Refunds Are Issued:

  • Cancellation of a contest by Fantasy Cricket India.
  • User cancellation of participation before a contest begins.
  • Errors in payment or billing.

Refund Method:

  • Refunds will be credited to your Fantasy Cricket India account balance. This balance can be used for future contest entries or withdrawn according to our withdrawal policy.

Non-Refundable Cases:

  • User disqualification due to rule violations.
  • Losses incurred during gameplay based on real-life player performance.
  • Refund requests submitted after a contest has started or concluded.

4. Account Balance Withdrawals

  • Withdrawal Requests: Users can request to withdraw their account balance at any time, subject to the minimum withdrawal amount specified on our platform. Withdrawals will be processed to the linked payment method.
  • Processing Time: Withdrawals are typically processed within 3-5 business days, although this may vary depending on your payment provider.
  • Withdrawal Fees: Fantasy Cricket India may charge a nominal processing fee for withdrawals. Any applicable fees will be displayed during the withdrawal process.

5. How to Request a Refund or Cancellation

  • Contact Support: To request a refund or cancel a contest entry, reach out to our support team at [email protected]. Include your account details, contest information, and the reason for your request.
  • Review and Response: Our team will review your request and respond within 24-48 hours. Additional information may be requested to process your cancellation or refund.

6. Policy Updates

Fantasy Cricket India reserves the right to modify this Cancellation & Refund Policy as needed. Updates will be posted on this page, and users are encouraged to review the policy periodically. Continued use of the platform after updates signifies your acceptance of the revised terms.

7. Contact Us

For questions or concerns regarding this policy, please contact us at [email protected].